Percheron has tripled its annual project capacity since implementing CityVerse (GRID), scaling from an average of 166 projects per year on legacy systems to over 500 projects annually. The company expanded its client base from 80 to 169 while increasing projects delivered per client from approximately 2 to nearly 9 per year—a 4–5x improvement in project volume per client.

GRID now powers Percheron’s operations across key energy and infrastructure markets, including electric transmission and distribution, midstream, renewables, and public sector projects. The platform has onboarded more than 1,700 users, with nearly 600 active across land, survey, environmental, and engineering teams. Standardized workflows, automation, and a unified data model have reduced administrative overhead by 30–40%, enabling repeatable growth and scalability across markets.

Breaking Through Operational Bottlenecks

Percheron faced significant scaling challenges with their legacy system:

• Project Volume Plateau: Scalable growth capped at ~166 projects per year.
• Limited Client Penetration: Percheron averaged only ~2 projects per client annually.
• Costly Legacy Software: Basic updates required significant time and money, limiting ability with rising project load.
• Fragmented Documentation: Inconsistent data standards created retrieval and reporting friction.
• No Parcel-Centric Source of Truth: Teams duplicated data and lacked clear historical visibility.
• Scaling challenges: Expansion across disciplines and markets wasn’t possible without standardized, repeatable workflows.

A Parcel-Centric Platform Built for Scale

CityVerse (customized and branded as GRID by Percheron) provided a configurable data model with role-based dashboards, dynamic forms, scheduled reports, SSO integration, and automated workflow orchestration.

• Standardized Process Types: Created consistent project structures across all service lines.
• Single Source of Truth: Parcel-centric data model eliminated duplicate entry and gave unified team information.
• Automated and Scheduled Reporting: Reduced manual coordination by 30–40%
• KPI Instrumentation and Role-Based Dashboards: Delivered real-time performance visibility.
• Cross-Discipline Templates: Standardized templates that accommodate Land, Survey, Environmental, Engineering, and other project types.
• Company-wide Adoption: 1,700+ users provisioned across all service lines.
• Super-user Playbooks and Governance: System management guidelines supported continuous improvement without custom development.

The transition from the legacy program to GRID was carefully orchestrated through 2019, with both systems running in parallel. By 2020, GRID reached steady-state operations at 284 projects—already 70% higher than the previous average.

• 2019 Transition Year: Legacy software and GRID running in parallel while projects, users, and data were migrated.
• 2021 to 2025 - Full GRID Adoption: In full use, GRID handling an average of 513 projects per year.
• Rapid User Growth: From 92 new users in 2019 to more than 400 new users per year in peak years.
• Shared Playbook: Clear ownership, standardized data, and ongoing training ensured consistency.
• Aligned Structures: Data migration and normalization unified project setups and permissions.
• Continuous Improvement: Monitoring and feedback drove updates to templates, dashboards, and reports.

A Parcel-Centric Platform Built for Scale

• Parcel-centric modeling minimized duplicate entry and the clear history of the data across all projects.
• Configurable workflows matched Percheron's diverse service lines without custom development.
• Role-based dashboards made performance and workload visible to every level of the organization.
• Scheduled reporting ensured accountability and reduced manual coordination by about 30-40%.
• Scalable architecture supported 111% client growth without proportional infrastructure expansion.